Restaurants Inside Treasure Island Casino

Usually never have an issue with the food when Cheryl is working (day shift cashier). She is phenomenal. However, after my most recent experience, I will never give them my business UNLESS she is working. I ordered my food, and after an hour (as I am the manager of an amenity that is not part of the casino, but still located in the casino), went back to work and it took me an hour to get back and they had thrown my order out. They said it is a health code violation for them, fine not a problem, but they wouldn’t even remake my food or refund my money.. I understand a policy is a policy, but I CAME BACK for my order. Had Cheryl been working at that time, thisbwould have never been a problem, as she knows (as well as the other cashiers), that I work right around the corner in one of the casinos amenities and that I come back for my order every time. And all the manager of the department could do was give me a food comp? I’ve worked IN the casino before, and was a supervisor at two of the other restaurants and we were able to give refunds and/or remake their food when the customer wanted due to complaints such as these. Again, I understand policies are policies, however, given that I know how other departments WITHIN this casino work, I feel that this was handled VERY poorly. Great pizza, but I refuse to give them my money anymore due to lack of respect for not just customers, but regular customers, as well as partnered employees as well. Okay my rant is done. :)