Gold Country Casino Buffet Reviews

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4020 Olive Highway,CA 95966Oroville

Overview

This hotel and casino features 4 on site dining options and rooms with a flat-screen cable TV. Oroville Lake is 12.9 km away.

Free Wi-Fi is available in each guest room at the Gold Country Casino Resort. A small fridge and coffee-making facilities are provided.

A 24-hour Café and Espresso Bar features snacks and coffee at the Gold Country Casino Resort. Safier and Acorn Cafe offer a variety of dinner options.

Gift shops and a 24-hour front desk are featured.

The Oroville Dam is less than 10 minutes’ drive from the hotel. Chico is 35 minutes’ drive away.

Rooms: 2

Facilities of Gold Country Casino Resort

General

• WiFi in all areas

Activities

• Golf course (within 2 miles)
• Fishing
• Pool table
• Hiking

• Cycling
• Bowling
• Horseback riding

• Happy hour
• Live music/Performance
• Live sports events (broadcast)
• Bingo

Food & Drink

• Restaurant
• Room service
• Bar

• Breakfast in the room
• Snack bar

• Special diet meals (on request)
• Vending machine (drinks)
• Vending machine (snacks)

Pool and Spa

• Outdoor pool
• Outdoor pool (year-round)
• Heated pool

• Pool/Beach towels
• Fenced pool

• Swimming pool

Transportation

• Shuttle service (free)

Front Desk Services

• 24-hour front desk
• Newspapers

• Baggage storage

• ATM on site
• Private check-in/out

Common Areas

• Garden
• Game room

• Sun deck

Entertainment & Family Services

• Casino
• Entertainment staff

• Evening entertainment

Cleaning Services

• Laundry

• Daily housekeeping

Business Facilities

• Meeting/Banquet facilities
• Business center

• Fax/Photocopying

Shops

• Gift shop

• Convenience store (on site)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• VIP room facilities

• Elevator
• Heating

• Air conditioning
• Designated smoking area

Safety & security

• 24-hour security
• Smoke alarms

• CCTV in common areas

• CCTV outside property
• Fire extinguishers

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is available on site (reservation is not needed).

Policies of Gold Country Casino Resort

These are general hotel policies for Gold Country Casino Resort. As they may vary per room type, please also check the room conditions.

Check-in

15:00 - 23:30 hours

Check-out

03:00 - 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!One child under 2 years stays free of charge in a crib.

One older child or adult is charged USD 10 per night in an extra bed.

The maximum number of extra beds in a room is 1.

The maximum number of total guests in a room is 7.

The maximum number of cribs in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Accepted credit cards

• Mastercard
• Visa
• Discover
• American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Please note: The property requires a USD 50 authorization for incidentals on a credit card.
Service animals must be registered with security.
There is a 22:00 noise curfew. Parties are not permitted.
A smoking fee applies for guests that smoke in rooms.
Large commercial trucks are not allowed.

See all reviews

Gold Country Casino Buffet Reviews 2017

We've reviewed this matter at multiple levels and are unable to substantiate Ms [redacted] claimI would like to think that there must be some misunderstanding as we rarely, if ever, receive complaints of this natureWhen we do, we make one (1) attempt to correct the behavior and if unsuccessful, we escort the individual/s out of the CasinoWe have zero tolerance for the use of profanity and/or bad language and have a long history of removing violators.I will reach out to Ms [redacted] try to resolve this matter to everyone's satisfaction

Not only was there zero tolerance 4the verbal abuse, but dealer was laughing and poker manager then argued with my husband and me when we complainedWe were both so upset we asked 4refund on rocouldnt stay overnightNight manager and general manager ignored multiple phone calls we made trying 2speak w/themNt mgr lied 2us, said he had no authority 2refund price 4unused room [redacted] said he had absolute authority 2refund room priceNo one! From hotel has ever!! Contacted us 2resolve this matterIm following up with tribal counsel, consumer affairs, yelp, whomever it takes 2be treated with some level of honesty, respect or fairness We request this complaint remain open and active until a resolution has been reached

I concur with all these complaints, I too had a nightmare experience with this hotel and casino, they said they issued a refund September 3rd, but still no refund has come in. I will hold my review for now, and give them the benefit of doubt they will send refund.

PLEASE be advised that we made an adjustment and issued a credit this morning in the amount of $119.00.We consider this matter closed. Thank you,[redacted]Gold Country Casino & Hotel

We've reviewed this matter at multiple levels and are unable to substantiate Ms. [redacted] claim. I would like to think that there must be some misunderstanding as we rarely, if ever, receive complaints of this nature. When we do, we make one (1) attempt to correct the behavior and if unsuccessful,...
we escort the individual/s out of the Casino. We have zero tolerance for the use of profanity and/or bad language and have a long history of removing violators.I will reach out to Ms. [redacted] try to resolve this matter to everyone's satisfaction.

Gold Country Casino Buffet Reviews Las Vegas

Not only was there zero tolerance 4the verbal abuse, but dealer was laughing and poker manager then argued with my husband and me when we complained. We were both so upset we asked 4refund on room-we couldnt stay overnight. Night manager and general manager ignored multiple phone calls we made trying 2speak w/them. Nt mgr lied 2us, said he had no authority 2refund price 4unused room. [redacted] said he had absolute authority 2refund room price. No one! From hotel has ever!! Contacted us 2resolve this matter. Im following up with tribal counsel, consumer affairs, yelp, whomever it takes 2be treated with some level of honesty, respect or fairness. We request this complaint remain open and active until a resolution has been reached.

Review: sent me a postcard stating $500.00 on us, you get to play on us! followed up and called about it, they said it was a mistake and it should have read $10-$500 drawing. They need to be responsible for their actions.Desired Settlement: Let me play on them first $500 as advertised! since in the past since me and my wife has been good customers of theirs in the last few years

Review: Dear Sir or Madam,
This letter is being submitted to you as a formal complaint against Gold Country Casino & Hotel.
My husband and I moved to CA from Oregon a couple of months ago. After settling in, we decided to treat ourselves out to a special dinner/evening at Gold Country. We reserved a room (reservation #[redacted]) for Friday, August 7th. We checked in, had a nice dinner at the buffet, played a poker tournament…a nice evening until we decided to play cash poker.
Two young, intoxicated men were using a lot of profanity, disrespecting me (I was the only woman at the table), repeatedly. I asked the dealer many times to stop it. He would not. He was laughing with two men (they were friendly to each other). After 40-45 minutes if verbal abuse, my husband and I decided to complain to the poker manager. He fought us on the issue, instead of stopping the abusive men. [redacted] was the last name of the dealer or manager. My husband and I left the poker room very upset. I was shaking. No one in a position of authority would make these drunk men stop their attacks.
We went to the hotel, asked to speak to the manager; [redacted] introduced himself as the manager. We explained the upsetting situation to home and told him we didn’t feel safe there. Mr. [redacted] said he didn’t have the authority to comp or reimburse us for the room. This upset me more, because we didn’t even enter the room once. He said he would talk to the manager the next morning and “[redacted]” (I assumed day manager) would make sure we wouldn’t be charged for the room. He said [redacted] would call us.
I made several; calls to speak to the manager; to no avail. We never heard from [redacted] by 1pm, I finally reached a person who would address the issue. Her name was [redacted]. She said she couldn’t reverse the charge for the room.
I then received a rude phone call form [redacted], identifying herself as Director of Gaming. She said the upsetting issue my husband and I were describing –Never happened. She spoke with the involved dealer and manager and they denied the incident ever took place. She added it was a gaming issue, not hotel issue. And now Im being called a Liar. My husband and I both complained about the problem and the Director of Gaming calls us both liars.
After this rude lady dismissed me, my husband called [redacted] 2x (the night manager) and asked him to call us. Of course, he did not even return the call. On August 9th, after being ignored by Mr. [redacted], my husband left a message for [redacted], General Manager. As of this moment, 7pm Aug. 10, we’ve get to receive a call from Mr. [redacted] or Mr. [redacted].
We are very upset at 1) the verbal abuse; 2) the fact that the dealer wouldn’t stop it; 3) the poker manager fought us on the issue; 4) the night manager said that he didn’t have the authority to comp or room (Director of Gaming told us that he that absolute power to do so); 5) night manager misrepresentated the fact that he could comp our room ;6) Day manager never called us; 7) [redacted] wouldn’t return my husband’s calls; 8)general Manager wouldn’t return our call.
This is our first trip to Gold Country Casino and Hotel. It was a terribly upsetting event, then we were lied to then no one will even returns a call. And Director of Gaming called my husband and me liars. I am not surprised the dealer and poker manager denied the event-they should have handled the profanity and verbal abuse. Shame on them!
It saddens me a woman, that Gold Country Casino and Hotel would have endorse verbal abuse, disrespect to a woman and profanity. I hope the Honorable Tribal Council will look into the shameful behavior.
I hope Revdex.com will look into the matter. My husband and I would like the charges for the room ($129) credited to our card. We were so mistreated, we couldn’t even stay in the hotel.
We thank you for your time. Can you please help us.
Desired Settlement: My husband and I would like the charges for the room ($129) credited to our card. We were so mistreated, we couldn’t even stay in the hotel.
Business
Response:
We've reviewed this matter at multiple levels and are unable to substantiate Ms. [redacted] claim. I would like to think that there must be some misunderstanding as we rarely, if ever, receive complaints of this nature. When we do, we make one (1) attempt to correct the behavior and if unsuccessful, we escort the individual/s out of the Casino. We have zero tolerance for the use of profanity and/or bad language and have a long history of removing violators.I will reach out to Ms. [redacted] try to resolve this matter to everyone's satisfaction.
Consumer
Response:
Not only was there zero tolerance 4the verbal abuse, but dealer was laughing and poker manager then argued with my husband and me when we complained. We were both so upset we asked 4refund on room-we couldnt stay overnight. Night manager and general manager ignored multiple phone calls we made trying 2speak w/them. Nt mgr lied 2us, said he had no authority 2refund price 4unused room. [redacted] said he had absolute authority 2refund room price. No one! From hotel has ever!! Contacted us 2resolve this matter. Im following up with tribal counsel, consumer affairs, yelp, whomever it takes 2be treated with some level of honesty, respect or fairness. We request this complaint remain open and active until a resolution has been reached.
Business
Response:
PLEASE be advised that we made an adjustment and issued a credit this morning in the amount of $119.00.We consider this matter closed. Thank you,[redacted]Gold Country Casino & Hotel

Gold country Casino is so unprofessional and unorganized.

Gold Country Casino & Hotel Rating

Gold Country Casino Buffet Reviews 2020

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Gold Country Casino Buffet Reviews 2019

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